Solve the crash issues of AMD 5700/XT graphics cards

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Note: I will keep this article up to date with the latest driver considered “stable” for the AMD 5700/XT.

If you are one of the lucky owners of the new AMD Radeon 5700 or 5700XT (or partner version as in my case the Sapphire 5700 XT Pulse). It is possible that you are having problems in recent days with several video games.

Don’t worry, it’s not your new graphics card that’s dying on you. It’s the drivers who are unfortunately very buggy.

Do not use any drivers besides version 19.7.1

To check your current version of Adrenalin drivers, launch “AMD Radeon Settings” via your start menu. Then click on the “System” tab. Make sure your driver’s version is the 19.7.1 as shown in the printscreen below.

The “System” tab in the AMD Radeon settings with the current software version

Where to download version 19.7.1?

If you have a newer version of the driver, this might be the very source of your problems. You must download and install version 19.7.1 of the driver and test it. This will most likely solve all your problems. Click on the link below and scroll down to the “Download Locations” section as shown in the print screen below. Please keep reading, you still have few steps before installing the driver right away.

Download Adrenalin 19.7.1 software on Guru3D

Download links on the Guru3D website

Uninstall the driver before installing this version

To avoid “unforeseen consequences”, you need to uninstall your current driver using Display Driver Uninstaller which you can download via this link. Just like before, scroll down to the “Download Locations” section to download the software.

You will not be able to uninstall the driver of your graphics card directly. You need to restart in safe mode and launch DDU.

To restart in safe mode on Windows 10:

  • Click the start button and then click the settings button with a gear icon.
  • Click on the “Update and Security” tile.
  • Choose the “Recovery” tab on the left.
  • Then click the “Restart Now” button.
  • A blue screen will then appear with several options, click on the “Troubleshooting” tile.
  • On the next screen, choose “Advanced Options.”
  • On the next screen, choose “See more recovery options” at the bottom, then “Settings” and finally the “Restart” button.
  • Your computer will restart and you will have another screen. Press the F4 button to start in safe mode.

Phew, once in safe mode, you will see that the whole interface has become “big” it is mostly the screen resolution that is too small. In short, launch DDU, choose the device type first and then the device below as in the screen print below. Finally, click the “Clean and restart” button.

Display Driver Uninstall interface

Install the driver after restarting and ignore the new version

Once your machine has restarted, start installing the driver you’ve downloaded previously in the section above from Guru3D. During installation, the assistant will suggest you install the new version, ignore this message and continue to install the driver.

A final word for Overwatch players

For readers who play Overwatch, I would warn you about specific options that you should not enable to avoid crashes:

  • Virtual Super Resolution: Reported as interfering with Overwatch.
  • AMD Image Sharpening: Can interfere with Overwatch.
  • GPU scaling: Can also interfere with Overwatch.

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